Midnight Masquerade RP

Refund Policy

Effective 14 October 2026.

This policy covers patronage subscriptions bought through the Midnight Masquerade Shoppe. It sits alongside our Terms of Service.

1. All sales are final

Patronage perks start as soon as you subscribe, so we don’t offer refunds or credits. That includes partial months, perks you didn’t use, time lost to a suspension or ban, and changes to perks or to the server. The only exceptions are the ones in sections 3 and 4.

2. Cancelling

Subscriptions renew every month until you cancel. Cancel at any time with the link in your Tebex receipt email, or through Tebex’s payment history at checkout.tebex.io. Cancelling stops the next charge, and your perks continue until the end of the month you’ve already paid for. Before we remove or materially reduce a paid perk, we give at least 30 days’ notice so you can cancel first.

3. Billing mistakes

Every purchase is sold by Tebex Limited, our official FiveM payment partner and the reseller and merchant of record, under its checkout terms. If you’re charged twice, or charged after you cancelled, contact us or Tebex: Tebex corrects billing errors like these.

4. Your rights under the law

Nothing in this policy limits rights you have by law. If you live in the European Union or the United Kingdom, you normally have 14 days to withdraw from an online purchase. Because perks start straight away, Tebex asks you at checkout to agree to immediate access and to acknowledge that you lose that right once access begins. Where the law still gives you a right to withdraw or to a refund, it applies.

5. Payment disputes

Please contact us before disputing a charge with your bank or card provider; it’s usually faster. Chargebacks are handled by Tebex, and the perks a disputed payment covers may be paused while it’s open. Disputing a charge in good faith is never a rule break.

6. Contact

Email masquerade@tarpeiangroup.com with your Tebex transaction ID (from your receipt), your Cfx.re username and your Discord username. We reply within 72 hours.